I have been trying to transfer out funds to my bank and wish to close the account and they have declined request and froze the cash balance. I have an account that was joint with my husband who recently passed. I have no choice for zero but it would be zero stars if available. Given they are owned by the Monex group, Seppuku of the rest of the platform and brokerage services, followed by a thorough rebuilding of everything might be a good place to start rebuilding their brand. The only saving grace is that TradeStation 10.0 has a good UI, and combined with the backtesting capabilities is likely why they are surviving. Customer support or "trade desk" is practically impossible to reach via phone. Maybe the pudgy nerds from the 60s who think they have a chance day trading against algos by building on TS's "strategies" have a chance, but they are just deluding themselves. Really, one needs to add a strategy to every single chart versus automating with a basket of assets? 6. Strategy trading is a joke compared to anything real available in the industry.
Need different accounts to trade different asset classes. Combine that with #2 and you wonder why these guys are even in business.
Extremely high margin rates, a joke at this point.
No portfolio margin they are stuck with old-school margining. Getting money in and out of the account is painful, takes several days to trickle in and not tradable.
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